privacy policy

Privacy Policy

Effective Date: 06/16/2023

At Fashaion Ruller, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when interacting with our website and purchasing our products. By using our website and providing your information, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you make a purchase or create an account on our website, we collect certain personal information, such as your name, email address, shipping address, and payment details. This information is necessary for processing your orders and providing a personalized shopping experience.

1.2 Usage Information: We may collect non-personal information about your interactions with our website, including your IP address, browser type, and device information. This data is used to improve our website's functionality and to enhance your browsing experience.

2. Use of Information

2.1 Order Processing: We use the personal information you provide to process and fulfill your orders, including shipping products to your designated address and communicating order updates.

2.2 Customer Support: We may use your information to respond to your inquiries, provide assistance, and address any issues you may encounter.

2.3 Marketing Communications: With your consent, we may send you promotional emails and newsletters to inform you about new products, special offers, and updates. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.

3. Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These service providers are obligated to handle your information securely and are prohibited from using it for any other purpose.

3.2 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., government agencies or law enforcement).

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Refund Policy

5.1 Return and Refund Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may be eligible for a return and refund subject to our Return Policy.

5.2 Return Process: To initiate a return, please contact our customer support within 7 days of receiving the product. Our team will guide you through the return process and provide instructions for returning the item.

5.3 Refund Processing: Once we receive the returned product and verify its condition, we will process your refund according to our Refund Policy. Refunds may be issued in the original form of payment or as store credit, depending on your preference and circumstances.

6. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us. We are committed to addressing your inquiries and providing a transparent and secure shopping experience.